Shanghai Consumer Protection Committee： Canadian Goose is suspected of ＂different inside and outside＂
Shanghai Consumer Protection Committee: Canadian Goose is suspected of "different inside and outside"
Original title: Shanghai Consumer Protection Committee: Canada Goose is suspected "inside and outside", there is a "Overlord Terms", "Overlord Terms", the Canadian Goose Brand, which has recently triggered the public opinion.
In the description, Canada Goose said that products sold in all mainland China’s special stores can return the refund in accordance with China’s laws and regulations, and they perform different return policies worldwide, called "Industry practices". The Shanghai Consumer Protection Committee said that this statement does not give a clear answer, and the Canadian Goose is allegedly "different inside and outside." Recently, there is a consumer complaint to reflect, spend more than 10,000 yuan in a Canadian Goose store in Shanghai, but is required to sign "unless relevant laws have provisions, all Chinese mainland China’s special stores are not returned" "Overlord Terms", so that this consumers say that there is a down jacket with obvious quality problems, and it is still unable to return. On the 1st, the Shanghai Consumer Protection Committee discussed the company on the fairness and rationality of Canada’s goose return.
In the discussion, the Consumer Protection Committee found that the company’s return process expressed in the Canadian Goose and the actual situation reflected in the consumer.
At the same time, the specific meaning of the "replacement terms" requiring consumers signed by the Canadian Goose, which is unclear. Therefore, the Shanghai Consumer Protection Committee requested Canada Goose to submit a formal description of "Replacement Terms".
Tang Jiansheng, deputy secretary general of the Shanghai Consumer Protection Committee, pointed out that there are many deliberate "blurred zones" in the latest statement of Canadian Goose.
Description, "All China’s specialty stores selling products can be refunded in accordance with China Laws and Regulations", but what conditions are required for consumers who explain them to the Consumer Protection Commission, and how to return the replacement process has not answered. At present, Canada Goose expressed the return policy for its global official website as "30 days no reason to return", but in the latest statement, Canada Goose said that "7 days no reason to return" in the online platform of mainland China, and It is called "consistent with industry practices." The Shanghai Consumer Protection Committee believes that this behavior is suspected of "good inside and outside".
"What kind of return policy does Canada Goose outside China? Is it consistent with the policy implemented in mainland China? Why can’t I achieve a consistent?" Tang Jian Sheng said, it is suspected of "there is no good inside and outside", Canada goose also avoids contradictions The focus is difficult to satisfy consumers, and the Shanghai Consumer Protection Committee will disclose the Canadian geese next week, hoping to give clear reply. (Xinhua News Agency Zhou We Rui) (Editor: Li Qiangqiang, Zhang Hua Wei) Share more people to see.